FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

same as our customer seen in pictures in our gallery we deliver that. if there is some thing wrong or customer didn't like it. product can be return it if the product are same as delivered. 

Where can I view my sales receipt?

after discussion and locking about products quantity and market place will automatic transmitted invoice share with our customer.

How can I return an item?

send us an email with issue of product picture and our logistics department will received it, our team will re made it and re send that issue.

Will you restock items indicated as “out of stock?”

yes we can made as per customer open request for re stocking.

Where can I ship my order?

In our Turkey office or Pakistan Region we sort out issues as customer required. we deal mostly European and other markets.

Product safety?

If our products are same packed The Palette Couture able to received and sort customer requirement.

if product is not in the same condition will not able to received it or TPC will be able to sort out product issue. to re made and re send

CONTACT US FOR ANY QUESTIONS